£
$
Gold
Silver
Platinum
t oz
gram
776.48
24.964
11.691
0.3759
858.61
27.605
Live Prices Updated 14:02 16/04/14

Help, Information & FAQs (Frequently Asked Questions)

To help, we have listed a few of the most commonly asked questions below. If you need further assistance, please Contact Us.

Delivery 
Payment
Products & Services
 

How much is delivery?

All our prices include FREE, fully insured next-day delivery. If cleared funds are received by 3pm, most orders are dispatched the same day, subject to any security checks required. Please note orders below £200 may take up to 3-4 working days.

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How are my goods sent?

All our packages are sent fully insured and require a signature on receipt. When your items are dispatched, you will be sent an online tracking number.  We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to £50,000. Please note that packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy. 

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Can I collect / buy from your shop in Birmingham?

Our shop in the Birmingham City Centre is open Monday - Friday 9:30am - 4.30pm. If you are making a special journey, it is worth calling first to confirm stock availability. We do not store all bullion products on site, but by prior arrangement you can collect any of our products from the shop. 

For ALL sales and purchases of bullion and/or scrap precious metals we will require customers to provide identification. To follow anti-money-laundering guidelines, we are unable to accept total cash payments of more than £10,000 over the period of one year. Debit and credit card payments are also accepted. Credit cards and pre-pay cards attract an additional handling fee of 2.5%. 

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Do you ship outside the UK / Can you deliver overseas?

At present, we only offer delivery to the UK (including the Isle of Man) and the Channel Islands.

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Can I change my delivery address?

Due to security reasons, we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses to those other than the registered bank account address.

Please note delivery addresses cannot be changed for orders placed with a debit or credit card under any circumstances. Orders placed online with a card can only be delivered to the same address as the card is registered to or else the Banks cover will not apply. 

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What happens if I am not at home to take delivery? 

A card will be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you.  Your parcel will remain fully insured up until it is signed for.

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How will I know when my order is being delivered?

You will receive an email following dispatch of your order which will include a tracking number.

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What is the latest time I can place an order for next day delivery?

If we receive your funds before 3 p.m. and the items ordered are showing in stock, we will dispatch the same day for delivery the next day.

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Can I pay online by debit or credit card?

We accept online payments with debit cards and credit cards up to the value of £5,000. Please note this limit may change and a payment surcharge of 2.5% will be added for payments made with a Credit card. For many customers the easiest way to pay us is by bank transfer using online banking. We also accept cash paid into our account at any branch of Barclays bank or a personal cheque. Cheques require 7 working days to clear prior to dispatch. Click here for more information about paying with a card or alternatively review our full range of payment options.

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Do I have to provide identification to purchase from you?

If you pay by bank transfer, we do not normally need any further ID. We may however contact you to confirm some security details.

If you are paying by cash into our bank account (having placed an order via our website or the telephone, and the order is being delivered), we do not require any identification for orders under £5,000 in a single transaction, or less than £10,000 in multiple transactions over a 12 month period. If you are purchasing in person at our counter, please see: Can I collect / buy direct from your shop in Birmingham?.

For orders in excess of these limits, we are required to keep identification to comply with HM Revenue and Customs regulations. We need one piece of photographic identity (passport or driving licence) and one household bill to prove your address (utility bills, bank statements, credit card statements). Certified copies must be signed by an authority figure (Lawyer, Accountant, Doctor, Policeman) or you can get the copies certified at the post office for a small fee. If this type of ID is required, a member of the team will contact you to explain the process.

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Is VAT payable on Bullion Products?

As of the 1st January 2000, investment gold is NOT subject to VAT throughout the EU. Silver bullion products are subject to VAT at the current standard rate (20%). 

Please note special rates may apply for customers from the Channel Islands. View the https://www.customs.gst.gov.je/ website for more information.

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What is 3D Secure / 3D Authentication on Card Payments?

3D authentication / 3D secure is managed by Visa (Verified by Visa) and Mastercard (Mastercard Securecode) themselves. It is a worldwide security program that many banks and building societies opt into. Given the nature of our products, we have to ensure the highest level of security available and therefore can only accept card payments that go through this additional security process.

For further info, please see http://www.visaeurope.com/en/cardholders/verified_by_visa.aspx (Visa) and http://www.mastercard.co.uk/securecode.html (Mastercard).

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Why is the price different when I place my order?

If you look at the ‘from’ price, this shows the lowest available price depending on the quantity you are purchasing.  In order to see the various prices listed by quantity, please click on the item itself to take you to the next screen.

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I notice your price for Gold is above current market price. Why is this?

The global spot price for gold is based on inter-bank transfers of large numbers of London Good Delivery Bars which are 12.5 kilograms each. This price is only available to large banks and does not include any brokerage fees, transportation, storage or insurance.

Smaller bars are always sold at a premium to the London spot price to reflect the additional costs of producing and testing smaller bars. Our premiums are extremely competitive and are lowest on our larger bars.

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How will I know you have received my funds?

You will receive an email from us to confirm receipt of funds.

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Do your bars come with an assay certificate?

All of our gold bullion bars are 24 carat and therefore 99.99% pure gold. They all have 999.9 stamped on them to show the purity of gold.

All our larger gold bars (250g , 500g and 1 kilo) have a unique serial number and are accompanied by a matching certificate. Some of our smaller bars come with a certificate depending on the refiner and the size of the bar. If a certificate is supplied, it will always be shown in the image and stated in the description. Unlike some of our competitors, all our bars are brand new direct from the manufacturer. Umicore, Metalor, Heraeus and UBS are all approved manufactures of "good delivery bars" by the London Bullion Market Association and therefore have to meet very stringent quality control standards.
 
You will find Umicore, Metalor, Heraeus and UBS listed on the LBMA's website.

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Do you buy back bullion bars and coins that you have sold?

We are happy to re-purchase any bars or coins that we have supplied at the very best rates. We offer a minimum of 98% of the spot price for gold (coins and bars) and 98% of the spot price for silver bars and coins. We may offer higher prices if demand is very strong. Live spot prices are quoted in the top right hand corner of the website.

To sell, just phone us to lock-in a price and then send the items to us by insured delivery. As soon as we receive and check the bullion we will pay you by same day bank transfer. Customers selling large amounts need to bring their bullion into our counter in Birmingham where we will lock your price when you enter the shop. You can see the Sell to us page by clicking here.

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Do you buy scrap gold and silver?

We also buy gold and silver scrap such as jewellery and non LBMA bars. We do not buy filings, grain or dental gold. You can see the Sell to us page by clicking here.

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Do you sell Tola bars / Asian gold? 

All our products are sold in either units of gram or ounce. We do not have any products exactly equal to a unit of tola, however we do have similar products. Click here for information about Gold Tolas.

We only sell pure (24 carat, 9999 fine) gold bars, but we do have a selection of 22 carat coins as well.

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