FAQs

How much is delivery?

All our prices include FREE fully insured next day delivery. If cleared funds are received by 3pm, most orders are dispatched the same day, subject to any security checks required. Please note orders below £200 may take up to 3-4 working days. 

How are my goods sent?

All our packages are sent fully insured by Royal Mail, UPS or TNT and require a signature on receipt. When your items are dispatched you will be sent an online tracking number.  We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to £50,000.

Can I pay online by debit or credit card?

We are now accepting online payments with Debit cards and Credit cards up to the value of £5,000. Please note this limit may change and a payment surcharge of 2.5% will be added for payments made with a Credit card. For many customers the easiest way to pay us is by bank transfer using online banking. We also accept cash paid into our account at any branch of Barclays bank or a personal cheque. Cheques require 7 working days to clear prior to dispatch. Click here for more information about paying with a card or alternatively review our full range of payment options.

Can I collect from your shop in Birmingham?

Our shop in the Birmingham Jewellery Quarter is open Monday - Friday 10am - 5pm. If you are making a special journey it is worth calling first to confirm stock availability. We do not store all bullion products on site, but by prior arrangement you can collect any of our products from the shop.

Do you buy back bullion bars and coins that you have sold?

We are happy to re-purchase any bars or coins that we have supplied at the very best rates. We offer a minimum of 98% of the spot price for gold (coins and bars) and 98% of the spot price for silver bars and coins. We may offer higher prices if demand is very strong. Live spot prices are quoted in the top right hand corner of the website.

To sell, just phone us to lock-in a price and then send the bars to us by insured delivery. As soon as we receive and check the bars we will pay you by same day bank transfer.

Do I have to provide identification to purchase from you?

If you pay by bank transfer we do not normally need any further ID. We may however contact you to confirm some security details.

If you are paying by cash we do not require any identity for orders under £5,000 in a single transaction or less than £10,000 in multiple transactions over a 12 month period.

For orders in excess of these limits we are required to keep identification to comply with HM Revenue and Customs regulations. We need one piece of photographic identity (passport or drivers licence) and one household bill to prove your address (utility bills, bank statements, credit card statements). Certified copies must be signed by an authority figure (Lawyer, Accountant, Doctor, Policeman) or you can get the copies certified at the post office for a small fee. If this type of ID is required a member of the team will contact you to explain the process. 

Do your bars come with an assay certificate?

All of our gold bullion bars are 24 carat and therefore 99.99% pure gold. They all have 999.9 stamped on them to show the purity of gold.

All our larger gold bars (250g , 500g and 1 kilo) have a unique serial number and are accompanied by a matching certificate. Some of our smaller bars come with a certificate depending on the refiner and the size of the bar. If a certificate is supplied it will always be shown in the image and stated in the description. Unlike some of our competitors all our bars are brand new direct from the manufacturer . Umicore, Metalor and UBS are all approved manufactures of "good delivery bars" by the London Bullion Market Association and therefore have to meet very stringent quality control standards.
 
You will find Umicore, Metalor and UBS listed on the LBMA's website.

Is VAT payable on Bullion Products?

As of the 1st January 2000 investment gold is NOT subject to VAT throughout the EU. Silver bullion products are subject to VAT at the current standard rate (20%).

Please note special rates may apply for customers from the Channel Islands. View the https://www.customs.gst.gov.je/ website for more information.

Do you ship outside the UK?

At present we only offer delivery to the UK and the Channel Islands.

I notice your price for Gold is above current market price. Why is this?

The global spot price for gold is based on inter-bank transfers of large numbers of London Good Delivery Bars which are 12.5 kilograms each. This price is only available to large banks and does not include any brokerage fees, transportation, storage or insurance.

Smaller bars are always sold at a premium to the London spot price to reflect the additional costs of producing and testing smaller bars. Our premiums are extremely competitive and are lowest on our larger bars.

Can I change my delivery address?

Due to security reasons we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft we are unable to send orders to different residential addresses to those other than the registered bank account address.

Please note delivery addresses cannot be changed for orders placed with a Debit or Credit card under any circumstances. Orders placed online with a card can only be delivered to the same address as the card is registered to or else the Banks cover will not apply. 

We can however deliver to a registered work address for orders placed not using a card. We would need the full company name, address and a contact telephone number to confirm you do work at the delivery address, this needs to be a land line telephone number. Mobiles will not be accepted. If you do wish to change your delivery address please ensure you contact us as soon as you receive your order confirmation e-mail. If you leave it any later your order is likely to have been already dispatched.