Secure Vault Storage

We offer fully allocated storage of your goods with Brink's, who are a global leader in secure storage of precious metals. All items are held in secure vaults in the United Kingdom. When ordering your goods simply select the storage option and we will arrange for your specific products to be delivered into the secure vault at Brink's.

These are held on a Fully Allocated basis, meaning that your specific goods will be held separately from those of other customers. All goods are fully insured at all times.

A storage fee will be charged monthly via direct debit, based on the value of your total metal holding. See our storage fees page for more details.

You can log in to your account online at any time to view your current holdings in storage, as well as to view a history of all orders completed and in process. Please note that your order may take a few days to appear in your account marked as Stored due to the physical allocation of products involved.

All the items stored at Brink's are subject to a review by independent auditors, Rödl & Partner, to give extra peace of mind.

All stored goods are fully insured under the Brink's insurance policy against any physical loss, damage or theft.

You can sell back items held in secure storage by calling our customer support team during office hours to agree a price, and subject to certain security checks we will arrange for payment to be made to your Linked Bank Account.

If you are selling part of an order and the value of metal sold is less than £2,500 we will charge you a re-vaulting fee to return the remaining unsold items into secure storage. See our storage fees page for more details.

You can request delivery of your stored goods at any time by simply calling our customer support team. Delivery and handling charges will apply. See our storage fees page for more details.

Deliveries will be made to the Linked Address on your account, however if you want to specify an alternative Linked address, for your own security, further checks and additional documentation will be needed beforehand.

These details will be used for any physical deliveries out of storage (Linked Address) or for remitting proceeds from any sale of your goods (Linked Bank Account) so, for your own security, it is crucial that the details we hold are accurate and up-to-date. This information will be requested when you place your first storage order with us and we will require copies of ID and Proof of Address to validate it before any delivery or payment can be made to you.

Required ID will include one piece of photographic identity (e.g. a valid passport or driving licence) and a copy of a document to prove your address, dated in the last 3 months (e.g. bank statement header, utility bill, council tax bill).

ID validation will be processed via the Mitek verification system. This is a secure platform where you can upload your ID documents. If you require any assistance with this process please contact our support team.

If you want to change the Linked Address or Linked Bank Account in the future you will need to notify us immediately and, for your added security, you will need to send us a new copy of ID.

Please contact us if you are interested in storing goods you have previously purchased from us.

Unfortunately, we are unable to accept goods purchased elsewhere.

You can set up a storage account on behalf of a company, but there will be additional ID requirements. We will need copies of the Company's Certificate of Incorporation and VAT Certificate, a bank statement / utility bill in the name of the company, a brief description of the nature of the business along with identification of a director(s). Please contact our Customer Service team on 0121 634 8060 for further information.