Delivery Options

All our prices include FREE delivery. We use fully insured next-day delivery for all orders over £400.00. Orders smaller than £400.00 may take longer to arrive. Please see our delivery options for further information on time estimates.

If cleared funds are received by 3pm, most orders are dispatched the same day, subject to any security checks required. Please note orders below £250 may take up to 3-4 working days.

All our packages are sent fully insured and require a proof of delivery upon receipt in the form of a photo, signature or GPS coordinates. When your items are dispatched, you will be sent an online tracking number. We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to £50,000. Please note that packages are insured until delivered at the delivery address, and we can accept no liability for items once delivered at work addresses or houses of multiple occupancy.

Our shop in the Birmingham City Centre is open Monday - Friday 9:00am - 4.30pm. If you are making a long or special journey it is worth calling first to confirm stock availability. We do not store all bullion products on site, but by prior arrangement you can collect any of our products from the shop. If you have already placed your order and wish to collect, we MUST receive funds before you arrive. Online debit and credit card orders can not be collected in person, and must be delivered to the address registered with the card.

For ALL sales and purchases of bullion and/or scrap precious metals we will require customers to provide identification. We require photographic ID such as a passport or photographic driving license, and a utility bill or bank statement indicating your home address, dated within the last three months.

To follow anti-money-laundering guidelines, we are unable to accept cash payments. Debit and credit card payments are accepted. There is no surcharge for Credit card use but there is a limit of £5,000 per order.

If you are buying on behalf of a company we may require further information, please call us for guidance.

At BullionByPost we have worked hard to expand our reach and are pleased to announce that you can now register and purchase from a range of countries outside of the UK*.

Customers in the Republic of Ireland can visit https://www.bullionbypost.ie/

Customers in France can visit https://www.bullionbypost.fr/

Customers in the EU can visit https://www.bullionbypost.eu/. Please note that not all European countries are currently eligible for delivery. Click here to view delivery options for Europe.

Customers in the USA can visit https://www.bullionbypost.com/

(*Delivery within the UK includes the Isle of Man and the Channel Islands.)

Our company guidelines state that we should, wherever possible deliver to the address where the source of payment is registered.

Customers who would like to request delivery to another address can call our customer service team on 0121 634 8060 prior to placing an order and we will be happy to discuss other available options.

A card will be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you. Your parcel will remain fully insured up until it is delivered.

You will receive an email around 19:00, following dispatch of your order which will include a tracking number where appropriate.

Orders under £250 are sent out on a 1-3 working day expected service, but cannot be tracked. Deliveries will come by 1pm latest each day, but customers are advised to wait an additional 2-3 days before contacting us due to potential delays in their local postal service.

If we receive your funds before 3pm and the items ordered are showing in stock, we will usually dispatch the same day. Please note however that any ID validation requests, or periods of high demand may result in delayed dispatch.

Yes, we do. We have many customers based in the Channel Islands though we do always recommend calling us if you are placing a first-time order, so we can explain any potential VAT issues or any specifics regarding postage.

Please note: It is your responsibility to pay any tax, duties or other charges due.

Why am I being charged GST?

Goods and Services Tax (GST) is a tax on sales of goods and services in Jersey. GST is charged at 5% on most goods and services including Bullion and Coins. As an importer of goods into Jersey we are legally required to charge GST on our products.

Why are you charging GST on items below the de minimis amount?

As a large retailer we must charge GST on all sales, not just those above the current minimis limit of £60.

If I am a GST registered trader, can I reclaim the GST paid?

Yes, you can reclaim the GST paid importing the goods into Jersey. Further information is available here: https://www.customs.gst.gov.je/

All our packages are sent fully insured and require a proof of delivery upon receipt in the form of a photo, signature or GPS coordinates. When your items are dispatched, you will be sent an online tracking number. We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to £50,000. Please note that packages are insured until delivered at the delivery address, and we can accept no liability for items once delivered at work addresses or houses of multiple occupancy.

Tracking will be provided for orders over £150 in value, which will provide an estimated day of delivery, and will be included in your dispatch email.