Delivery Options
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DISPATCH RESUMED - 15/04/2020 As a result of lots of hard work from our team and our delivery partners, we are very pleased to announce that we are now able to resume dispatching orders. We have had to make significant changes to our processes and procedures to ensure that orders can be dispatched whilst protecting both our employees and the wider community.
Our full customer service team is available to assist you between 8:30am to 5:45pm, Monday to Friday on 0121 634 8060 or via email at [email protected] We will do our very best to meet these forecasts but will keep them under continual review and keep you informed of any changes. We are, as ever, committed to providing the best service that we can, even during these unprecedented times. We appreciate your patience and support whilst we work through this. |
At BullionByPost we dispatch our customer orders with the Royal Mail or the UPS courier service. We deliver all over the UK, as well as shipping to the Channel Islands of Jersey and Guernsey. Listed below are the delivery options at this time.
Please note that the cut-off point for deliveries to be sent out for the next day via Royal Mail is 2pm.
Orders placed after 2pm on Friday will be dispatched on the following Monday. For Saturday Upgrade or UPS details, scroll down.
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Automated emails confirming the dispatch of your order(s) are typically sent between 5:30pm and 6:15pm. For further information about delivery options, please call 0121 634 8060 to speak to our customer services team, or email them at [email protected]
Delivery Options & Estimated Delivery Times
Please select your delivery country below to determine estimated delivery times and any additional information.
| Delivery option | Courier | Value limit | Weight limit | Estimated timeframe | Cost |
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Please note: Orders placed on a Friday that qualify for Next (Working) Day Delivery may be received on either Saturday or Monday, depending on your local postal service. For customers based in areas such as the Scottish Highlands, the Outer Hebrides, and other rural or remote areas, it may take longer to receive your order due to transport logistics.
UPS
Orders heavier than 1.8 KG will be sent via the UPS courier service. Typically this service is primarily used for ordering large quantities of silver that surpass the weight limit for the Royal Mail but not the value limit of our insurance.
For orders above the 1.8 KG limit we need to have received your funds by 1pm in order to guarantee next day delivery. Please note that UPS will deliver any time between 8am and 8pm.
What if I'm not home to sign for my package?
Royal Mail: Deliveries by your local postal worker will be attempted by 9pm, unless you have specified a 9am guaranteed delivery. We issue a tracking number to all customers receiving Next Day Delivery when the Royal Mail collect from us of an evening. This will allow you to see where your package is at any given time.
In the event nobody is home to sign for your delivery, a red card/slip will be left to indicate attempted delivery. The parcel will then be taken back to your nearest Sorting Office to await collection or re-delivery.
Courier: Deliveries by courier services such as UPS take place between 8am and 8pm weekdays. Orders are trackable, but the courier services cannot provide more accurate delivery details. If the courier is unable to hand the goods over to you they will try a further two times (consecutive days) before returning your order to us.
All parcels will remain fully insured until signed for.
Related Information:
Payment Options | Accepted Debit & Credit Cards | How to Buy | Guide to Buying Gold | Buy Gold Online