Delivery Options
At BullionByPost we dispatch the majority of our customer orders with Royal Mail. Some larger silver orders (typically over 2kg) may be sent via UPS due to weight restrictions with Royal Mail. We deliver all over the UK, as well as shipping to the Channel Islands of Jersey and Guernsey. Listed below are the delivery options at this time.
Our cut-off for dispatch with Royal Mail is typically around 15:00, however this can vary depending on the demand each day. In order to qualify for same-day dispatch the order will need to be fully processed and approved by this time at the very latest. Any ID/order validation requirements may delay the dispatch of your parcel, and we advise ordering as early as possible if you require same-day dispatch.
Please note, we dispatch orders Monday to Friday only, orders placed after 15:00 on a Friday will not be dispatched until the following Monday at the earliest. Automated emails confirming the dispatch of your order(s) are typically sent at 19:00, Monday - Friday. For further information about delivery options, please call 0121 634 8060 to speak to our customer services team, or email them at support@bullionbypost.co.uk.
Delivery Options & Estimated Delivery Times
Please note that any timeframes given below are estimates only. Tracking will be provided for all orders over £40 (included with your dispatch email), which will give an estimated day of delivery. All deliveries are fully insured whilst in transit.
Swipe left on the table if you cannot see all of the delivery option information.
Delivery option |
Courier |
Value limit |
Estimated timeframe |
Cost |
Royal Mail 1st Class |
Royal Mail |
£0 - £39.99 |
Typically 1 - 3 working days |
Free |
Tracked24 |
Royal Mail |
£40 - £149.99 |
Next day (non guaranteed) |
Free |
Tracked & Signed 24hrs |
Royal Mail |
£150 - £799.99 |
Next day (non guaranteed) |
Free |
Next Day Special Delivery (Upgrade) |
Royal Mail |
£0 - £799.99 |
Guaranteed next day by 13:00 |
£7.50 |
Next Day Special Delivery |
Royal Mail |
£800 - £50,000 |
Guaranteed next day by 13:00 |
Free |
Please note that any Next Day deliveries refers to the delivery speed, and will be subject to any dispatch conditions communicated on the site. Orders placed on a Friday that qualify for Next (Working) Day Delivery may be received on either Saturday or Monday, depending on your local postal service.
For customers based in areas such as the Scottish Highlands, the Outer Hebrides, and other rural or remote areas, it may take longer to receive your order due to transport logistics.
What if I'm not home to take delivery of my package?
Royal Mail: Deliveries by your local postal worker will typically be attempted by 1pm, though some local services can run until 9pm. Please note that 9am Guaranteed Delivery is not currently available.
We issue a tracking number to all customers (orders over £40) when Royal Mail collect from us of an evening. This will allow you to see where your package is at any given time. The dispatch and tracking email will be sent automatically at approximately 19:00 each evening.
In the event nobody is home to accept your delivery, a red card/slip will normally be left to indicate attempted delivery, or where the parcel has been left, but this will also be communicated via your tracking page so please refer to that for updates regarding the delivery.
Related Information:
Payment Options | Accepted Debit & Credit Cards | How to Buy | Guide to Buying Gold | Buy Gold Online
Frequently Asked Questions
How much is delivery?
All our prices include FREE delivery. We use fully insured delivery for all orders, with tracking available on orders over £40. Orders will typically arrive within 24 hours, but orders below £150 may take longer to arrive.
If cleared funds are received by 3pm, most orders are dispatched the same day, subject to any security checks required.
How are my goods sent?
All our packages are sent fully insured and orders over £150 will require a proof of delivery upon receipt in the form of a photo, signature or GPS coordinates.
When your items are dispatched, you will be sent an online tracking number. We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to £50,000. Please note that packages are insured until delivered at the delivery address, and we can accept no liability for items once delivered at work addresses or houses of multiple occupancy.
Can I change my delivery address?
Our company guidelines state that we should, wherever possible deliver to the address where the source of payment is registered.
Customers who would like to request delivery to another address can call our customer service team on 0121 634 8060 prior to placing an order and we will be happy to discuss other available options.
What happens if I am not at home to take delivery?
A card will normally be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you, however we recommend referring to your tracking page for the current status of your parcel. Your parcel will remain fully insured up until it is delivered.
How will I know when my order is being delivered?
You will receive an email around 19:00, following dispatch of your order which will include a tracking number for orders over £40. Deliveries will normally come by 1pm latest each day, but customers are advised to wait an additional 2-3 days before contacting us due to potential delays in their local postal service.
Do you deliver to the Channel Islands?
Yes, we do. We have many customers based in the Channel Islands though we do always recommend calling us if you are placing a first-time order, so we can explain any potential VAT issues or any specifics regarding postage.
Please note: It is your responsibility to pay any tax, duties or other charges due.
How are my goods sent?
All our packages are sent fully insured and orders over £150 require a proof of delivery upon receipt in the form of a photo, signature or GPS coordinates. When your items are dispatched, you will be sent an online tracking number. We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to £50,000. Please note that packages are insured until delivered at the delivery address, and we can accept no liability for items once delivered at work addresses or houses of multiple occupancy.
How do I track my order?
Tracking will be provided for all orders over £40, which will provide an estimated day of delivery, and will be included in your dispatch email.
Can't find what you're looking for?
Telephone
0121 634 8060
Monday - Sunday, 7am - 10pm
Customer Services available 9am - 6pm weekdays. Answering service available outside these times and at weekends.
Contact Us
For any assistance, please feel free to contact our customer support team by using one of the methods listed below.
More contact options