This statement sets out how Jewellery Quarter Bullion Limited (“JQB”, “we”) uses and protects any information that you give us when you use this website, call us or visit us.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.We are registered with the Information Commissioner's Office, Registration number Z211784X. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
We may change this policy from time to time by updating this page, and you should check this page as you reuse this website to ensure that you are happy with any changes.
What information we collect
We may collect certain information when you use this website, call us or visit us and as part of our order processing procedure.
Where you contact us by telephone, we will retain recordings of all conversations, and when visiting our premises any CCTV footage will also be retained.
Information collected and retained by us will include:
Your name, date of birth and contact information including postal address, email address and telephone number
Your IP address
Details of any purchase or sale orders you place with us, even if not completed, as well as delivery details
Details you provide when contacting us with enquiries
Information on how you use the site, using cookies and page tagging techniques to help us improve the website
ID verification details obtained as part of our order processing
Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
So that we can process your purchase or sale orders, and for ongoing customer service
Internal record keeping for regulatory and accounting purposes
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email or postal address which you have provided
We may ask you for feedback on the services we have provided
We may also disclose your personal information:
Where we use authorised subcontractors or service providers to perform certain services on our behalf, such as storage of goods, we may need to share limited information in order that they can perform their services. In these circumstances we will restrict any information that is shared and ensure that they do not share or use this information for any other purpose
Where we have a legal obligation or in order to prevent or detect criminal activity we may share details with regulators, law enforcement, private investigators or other government agencies
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, however we cannot guarantee the safety of any information you provide online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to our registered address.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us, or email us, as soon as possible at the registered address. We will promptly correct any information found to be incorrect.